Course

Home / Courses / Course

SALES TRAINING - SUCCESSFUL TELESALES TECHNIQUES (ADVANCED)

SALES TRAINING - SUCCESSFUL TELESALES TECHNIQUES (ADVANCED)
Course Code ED/ST-AD
Duration 1-3 Days
Level Executive Education
Pedagogy Blended | On Campus | Online
Learn how to turn unstructured phone conversations into persuasive and more effective sales gambits. Turn dry, unfriendly, scripted ‘pitches’ into inspirational, natural, and account winning formulae. Make more money for you and your organisation through powerful phone sales.
1. What will you learn?
  •  The role and responsibilities of the supervisor
  •  Communication skills
  •  Improving rapport via behaviour
  •  Analysing Non-Verbal Communication Voice, projection and pace
  •  Questioning techniques
  •  Creating impact through opening statements
  •  The Sales process
  •  Importance of planning and research
  •  Maintaining focus and control in outbound calls
  •  Call closing
  •  Identifying buying signals
  •  Overcoming objections
  •  Practical Exercises
    • 2. Who is it for?
    Telesales professionals who take a high volume of calls from customers or make appointments or sales calls. Those individuals who need an insight into becoming effective, high performing salespeople.

    This course will enable participants to:

    • Make calls ten times more effective by using specific sales strategies
    •   Identify exact customer needs through perceptive questioning techniques
    •   Close the sale through basic negotiating techniques
    •  Become more productive and effective sales individuals

    Duration: 1 Day

    Time: 10:00 - 17:00

    Tuition Fee: £700